Altogether Better Charter 

Your service, your say!


Young people from YPAS and across the country have worked to create the Altogether Better Charter which describes how services should treat the young people that they support. We've now made it possible for you to rate us against each of the charter demands, so that we can make sure you feel respected and supported when using this service.


Rate us and see change.


Visit the link below to give us anonymous feedback easily! This feedback will be followed up with special focus groups so that we can all work together to make this service the best it can be.


If you have a complaint about this service, please use our complaints procedure also and not just this  feedback tool. You can find our complaints procedure here: Have your say


The data collection period is from 1st April – 13th May


Please type this link directly in to the URL bar and not as a search in a web browser such as google.


In 2018 YPAS reached:


               3,006 Children and young people                        552 Parent / carers

248 Families

55 Primary schools

33 Secondary schools

In 2018 YPAS provided:

8,989 Therapy sessions

5,100 Support sessions

148 LGBTQ Drop-in sessions

210 SMARTY’S open access Play Provision

150 THRIVE open access Youth Provision

210 SKY open access Drop-in Provision


On behalf of Liverpool’s children, young people and families, YPAS actively contributes to the key principles of:

  • Providing the right service

  • From the right place

  • By the right person

  • At the right time


Our Rights - UNCRC


In 1989, governments across the world promised all children the same rights by adopting the ‘UN Convention on the Rights of the Child’.

The Convention says what countries must do so that all children:

  • grow as healthy as possible
  • can learn at school
  • are protected
  • have their views listened to
  • are treated fairly
Click here to download 'The UNCRC Summary'
UNCRC (easy read) doc.pdf
Adobe Acrobat document [148.9 KB]
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