Confidentiality
YPAS services are confidential and we will respect that as much as possible, however, if we feel that you or someone else may be at risk of harm we may need to contact someone to ensure your or their safety.
Your Rights
While receiving support at YPAS you have the right:
- To be treated with respect
- To see any information that is kept about you
- To be informed about what we can give you
- To be included in decisions made about you
- To decide whether counselling is right for you
- To complain if you are unhappy about something
- To receive advice on how to make a complaint