The Walk In Support Hub service at YPAS is facilitated from our Central Hub in the city centre. A child/young person/parent/carer can drop-in at our Central Hub Monday - Wednesday 9.30am -8pm Thursday: 2pm - 8pm and Friday: 9.30am - 4pm.
You do not need an appointment or a referral to access this service.
*Please be mindful that our Central Hub can become extremely busy, and this can result in a longer wait at peak times, if you are attending our Walk In Support Hub. To minimise any inconvenience for you, please feel free to ring ahead to check how long your wait might be. If you are advised that there will be a wait and this would impact your ability to attend, as an alternative you can request for a call-back from a practitioner and an appointment can be arranged for you to call in at a more convenient time or date if required. For hub contact details, please see information below.
What our team does:
Wellbeing practitioners can support children, young people and families with emotional wellbeing needs and can advise on a range of practical support issues. They will provide information, advice, and guidance and in some cases will offer low intensity CBT based models of support.
Why do people attend the Walk In Support Hub?
Children, young people, and families attend the Walk In Support Hub service for lots of different reasons. Some people are seeking advice about services and what they offer, some people are struggling with different feelings and emotions this is what we would call ‘self-defined’ crisis. If you require support for any issues like this, please drop-in.
Do I need an appointment or referral to attend?
You do not need a referral to access this service.
You can book in an appointment up to two weeks in advance to meet one of our walk in support hub practitioners. To make a booking follow the link at the top of the page.
Our WISH service can get very busy at certain times so if you are able to, please book your appointment in advance. However, you can also drop into our Central Hub.
*Please be mindful that our Central Hub can become extremely busy, and this can result in a longer wait at peak times, if you are attending our Walk In Support Hub. To minimise any inconvenience for you, please feel free to ring ahead to check how long your wait might be. If you are advised that there will be a wait and this would impact your ability to attend, as an alternative you can request for a call-back from a practitioner and an appointment can be arranged for you to call in at a more convenient time or date if required. For hub contact details, please see information below.
I want to thank Caz and Paula for an amazing 10 weeks. I have learnt so much in such a small amount of time. Understanding why my son shows certain behaviours. I also have learnt a lot about myself. Home is a much happier place. Best course I have been on and would definitely recommend to other parents. Again, can’t thank Caroline and Paula enough No judgment just understanding and so caring and helpful.
Parent/Carer
To Kate, thank you so much for everything, you've helped me so much. Thank you for helping me realise just how beautiful everything is.
Young Person
I can’t thank Lucy enough. She went over and above my expectations. Extending Eve’s sessions and having some real breakthroughs with her. She finished off with a really lovely party for Eve that included all of her favourite things. Well above and beyond.
Parent/Carer
I really enjoyed my time with Jeanette. She made me feel heard, valued and always remained professional. I was nervous about starting to talk therapy, but she immediately put me at ease and allowed me to get the most out of my sessions from the get-go. I would recommend her services to anyone, she’s friendly, personable and takes so much pride in her work. A real asset to the YPAS team.
Young Person
Seedlings Anna and Emma are amazing they put children 1st and are always willing to support and help families. They build amazing relationships with children, my daughter feels comfortable with both Emma and Anna and was able to communicate her thoughts and feelings which is really difficult for Amelia to do. I have only had a positive experience working with seedlings.
Parent/Carer
I felt very well listened to and I always felt like I could come here after a bad day and just talk to Jade about my feelings and not feel like I was getting judged.
Young Person
Lauren Marsh has provided counselling for my daughter. She started counselling and was unhappy with various things and needed an outside source of support. Lauren provided this service with sensitivity and care, which has helped my daughter come out of her shell and discuss the things that have been bothering her. Lauren has offered an insight on my daughters’ parents on certain concerns that have been raised, during the sessions. As a dad, I can see a huge difference in my daughter’s general mood. She seems to manage her emotions well and is more open about various things that are bothering her. I am so grateful for Lauren’s care and support. My daughter has been comfortable enough to open up. Lauren also raised concerns about progressing into grief counselling, which I felt was incredibly considerate, ensuring mu daughters mental wellbeing was catered for outside of counselling sessions.
Parent/Carer
The sessions with Caitlin in school helped me to have someone to talk to without judgement but an outsider observation.
Young Person
Dear Meg and the team. I cannot express enough the gratitude, thanks and praise for your organisation. Meg: thank you for the time spent with my granddaughter and myself. Your knowledge, professionalism and kindness were outstanding. Reception: So kind and caring. Enquiries dealt with compassionately with excellent signposting. A big pat on the back to you all. I dread to think where this city would be without your organisation.
Parent/Carer
Jodie was very nice and helpful when I didn't know what to do about my anxiety. I am finished now and feel confident to manage my anxiety myself and know a lot about it to help others, I feel a lot less anxious
