Support Service:

Questions and Answers

What is therapy / counselling?

Talking to a counsellor on your own about your issues and difficulties – counsellors are trained in ‘really’ listening, they help unpick what is ‘really’ going on and assist you to explore your options for change. Therapy is a voluntary relationship between you and your counsellor, which means you have a choice in whether you feel you want it or need it.


What happens on my first visit?
You will meet and get to know your counsellor, who will carry out an assessment to make sense of your needs and discuss how your counsellor can help you.


How often are the sessions?
Your therapy sessions are usually every week and last one hour – which you and your counsellor arrange between you.


What happens in the sessions?
With your counsellor working alongside you, you will look at what’s going and explore the impact this is having on your mental health and emotional well-being.


How long will I be seeing the counsellor for?
Your counsellor will initially contract with you for 9 sessions. However, this can be extended dependant on your needs.


Will the counsellor tell anyone?
What you talk about will be kept safe (confidential) from other people. However, if you or someone else were at risk of being hurt, your counsellor will need to discuss this with YPAS’s safeguarding officer: you will be informed at all stages.


Will I have to wait for an appointment?
We do have a waiting period, which changes from time-to-time. However, you will be informed of the waiting time when you or someone on your behalf contacts us.


Who refers me to the counselling and psychotherapy service?

  • You can refer yourself by contacting us or someone else can do it for you (teacher, mentor, doctor, key worker, other professionals, parent, carer, partner or a friend).
  • You can also refer by completing the referral form and emailing it to

Do you have male or female counsellors?

We have both male and female counsellors, and you can choose who you would like to speak to.


Are the counsellors qualified?
The counsellors are professionally qualified and working towards accreditation - we also have counselling trainees on the team who are in their final year of their counselling degree.


How will the counsellor help me with my problems?
You can share your problems and difficulties with your counsellor who will help you make sense of what's going on. They will also give you the time and space to express what it really feels like.


What if I'm not happy with it?
If you feel it's not working for you and would like to change your counsellor, we can arrange that for you. If you feel you're not being treated right, you can fill in a CCC (comment, compliment, complaint) form and place it in one of the suggestion boxes or complete and submit online (click). Your complaint will be received and followed up by a manager.


Who else can you help and support?

Families, parents, carers, partners, brothers and sisters, and partners.

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