Have your say

Altogether Better Charter 


Your service, your say!


Young people from YPAS and across the country have worked to create the Altogether Better Charter which describes how services should treat the young people that they support. We've now made it possible for you to rate us against each of the charter demands, so that we can make sure you feel respected and supported when using this service.


Rate us and see change.



The data collection period has now ended.

A big thank you to everyone who shared their views with us throughout the data collection period.

Your feedback is now being analysed and we will share the findings with you soon!



Would you like to tell us something?
YPAS aims to deliver the highest possible service to children, young people and families. We accept that you may want to make a complaint, compliment or comment on the service you received past or present.

Your feedback on our services is very important to us and we welcome your views and opinions. 
You can contact us in a number of ways: 
  • Completing the on-line form (click here)
    • The survey is sent to a secure and confidential email address at YPAS
  • By phone 0151 707 1025
    • Call YPAS directly – your comments will be noted. If you have a complaint it will be investigated and we will contact you within ten working days.
  • In writing
    • Write a letter and send it to; Monique Collier (CEO), YPAS, 36 Bolton Street, Liverpool, L3 5LX. We can give you a stamp if you require one.

Comment, Compliment or Complaint

Access our online secure feedback form here:



It's important that YOU help us to shape and design how we look and how we deliver our services.This section is aimed at keeping you updated on the actions we have taken in response to your feedback.

Join the conversation:

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