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Our Confidentiality Policy:

Counselling and group work at YPAS are confidential services, and we will respect that as much as possible. However, if we feel that you or someone else may be at risk of harm, we may need to contact someone to ensure your or their safety.

Your rights - while receiving counselling

• To be treated with respect,
• To see any information that is kept about you,
• To be informed what we can give you,
• To be included in decisions made about you,
• To decide whether counselling is right for you,
• To complain if you are unhappy about something,
• To receive advice about how to make a complaint.

Your rights - while taking part in a group

• To be treated with respect by workers and group members,
• To see any information that is kept about you,
• To be informed about what we can offer you,
• To use our complaints procedure if you are unhappy about something.

The Counselling Service is a member of the BACP (British Association for Counsellors and Psychotherapists) and abides by its code of ethics and guidelines for good practice.

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